Amazon is refunding hoverboards over growing safety concerns

Worried about your hoverboard (or, more accurately, self-balancing scooter) exploding? Did you buy it from Amazon? You might be in luck.

With reports of certain hoverboards exploding or catching on fire, the US Consumer Product Safety Commission (CPSC) has been investigating the matter, and in an update today, said that Amazon will be providing full refunds for hoverboards that are returned.

“For consumers who purchased a hoverboard from Amazon, they can return the product right now for a full refund,” said US CPSC chairman Elliot Kaye in the statement.

“I want to commend Amazon for voluntarily stepping up, providing a free remedy and putting customer safety first.”

Fire boards

Back in December, Amazon began warning customers to throw away some hoverboards for refunds due to safety concerns in the UK at least, pulling listings down until hoverboard manufacturers provided documentation proving their boards met safety standards.

Of course, Amazon already provides an avenue to return purchases if you are unhappy with what is delivered, though a request for a refund is required if the order was fulfilled by a reseller, rather than Amazon itself, and the request would then need to be approved by the seller.

Currently, it’s unclear if CPSC means any hoverboard can now be returned and refunded through Amazon, and without having to request it from a reseller, or if there are only certain brands that will be eligible.

Amazon has yet to make a statement, but we got in touch for clarification.

If you are interested in returning your hoverboard, you can get in touch with Amazon through your account or through the retailing giant’s contact page.

Top image credit: Ben Larcey (Flickr Creative Commons)

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